Working closely with both NMR and EPR sales teams in Shanghai. This role is responsible for providing high level of pre- and post-sales application and software-related technical expertise to troubleshoot and resolve specific customer issues through consultation with customers during installation, integration, training and maintenance throughout the entire sales process from initial contact to end of system life.

• Develops and maintains detailed technical knowledge of the specifications and operations of instrument systems and software.
• Maintains familiarity with the specifications and operation of competing products through training and self-learning.
• Presents technical aspects of products to customers and sales channels.
• Works closely with customers to analyze applications in industry and Science.
• Plans, implements and controls measure to improve process yield and throughput for customers.
• Organizes, carries out and reports the progress of sample investigations on customer’s samples.
• Submit written applications-related reports regarding customer problems and other related situations.
• Communicates regularly with corporate and business units to enhance the professional knowledge and to gather up-to-date product information.

• Preferred: PH.D in Chemistry, Biology, Physics or related field. >1 years experience in the field of EPR.
• Acceptable: Masters in Chemistry, Biology, Physics or related field. >3 years experience in the field of EPR.
• A positive team player, self-motivated with strong analytical and problem-solving skills.
• Proven excellence in communication, presentation and facilitation skills in English and Chinese