Location: Ankara Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E As an ESS BU Quality Manager, you will be leading the BU Quality Function in developing and deploying Critical Systems (CS) Quality Strategy & linked objectives through entire E2E value stream of the Business Unit (BU), in supporting the BU General Manager and his/her team and in covering all Quality Functions, and then being accountable for BU E2E Quality results. Your Main Responsibilities will be: • Delivering Critical Solutions, Products & Services that meet or exceed Customers' expectations and satisfy them. • Ensuring fast detection and escalation path to address Customer Critical issues to ensure their rapid and efficient closure to keep customer loyalty high and facilitate customers' business opportunities. • Setting, reviewing objectives and continually improving Customer Satisfaction & Loyalty in ensuring effectiveness (CONC reduction and Process effectiveness) in full adherence with EBS Systems, and Eaton Quality Policies. • Being responsible for developing Quality team and talents, planning resources & competences on long term to influence and adapt to the BU Quality. • Being accountable for BU Key Quality performance results: • Implying 2E Quality performance on: Customer Complaints, Customer satisfaction, Customers Escapes, Products' reliability & CONC for the BU. • Implying OpEx on execution of BU Key Processes supporting Quality performance, Management Reviews and their performance to improve global competitiveness and stakeholders’ satisfaction, focusing on external Customers • Developing and ensuring short and reactive quality loop with Customers, CSOs (Sales & Services) in order to promptly respond on critical field issues, to ensure their fast & effective resolution, in connection w/ all relevant BU quality and support functions to improve Solution/Product & Processes. • Developing long & mid-term improvement plan based on Customers feedbacks (Customer Complaints, Warranty Rates, Surveys outcomes, Witness test, Customer audits,…) to detect and improve durably Customer Quality Key Quality metrics to continuously maintain & improve Customer Satisfaction and Loyalty. • Leading the Q-Alert & Escape Process for relevant product line in coordination with CS Quality function. • Gathering appropriate benchmarks & comparative data, including competitor data, to identify possible: blind spots, in setting & challenging frequently Solutions/Products Quality Goals to drive their efficient continuous performance improvement on the market, being a competitive differentiator, gaps in our E2E processes to ensure their systematic corrections in confirming their improvements through regular customers' feedback measurements. • Data should include: Customer Surveys (C-SAT /NPS; CRR), Services Surveys, Customer DPPM (internal & external), Annual Warranty Rate (AWR), Customer Escape incidents, speed of response and cost-of-non-conformance (CONC), Supplier performance (DPPM, Critical DMR). • During product development (G0-G4-5): Coordinate preventive quality tools (DFSS activities as DFMEA, FA, QFD,…within APQP until Control Plan) with Project Management & direct contributive functions (R&D, Support,…) and provide internal quality measurements w/ analysis to ensure issue mitigation/tracking/resolution/closure. • From beginning of commercialization to time quality is stabilized (G6), provide External & Internal quality measurements w/ analysis, to ensure issue mitigation/tracking/resolution/closure. • Measuring & managing suppliers’ quality perf. & improvements (Internal & External) by ensuring regular reviews with all key sites/plants’ supportive functions and Critical Suppliers, in conjunction with CS Supplier Quality function to ensure Critical Suppliers’ issues mitigation/tracking/resolution/closure, including full CONC recovery. • Developing Quality Management System in full adherence with EQMS & ISO required referential, BU Key Process Management and OpA criteria subcategory Quality & requirements. Managing all required 3rd party, internal and customer audits & assessments to detect gaps, addressing them through corrective and preventive actions addressing mid & long term Mgt System improvements. • Driving standard in Quality Functions and reporting with BU to ensure full alignment within CS and also w/ GPL when relevant. • Driving & developing quality team and talents, planning resources & competences on long term to influence and adapt to the BU Quality Org, through deployment of BU and local plant organizational & functional competencies to support the Key Strategic Quality initiatives. • Driving Zero Incident Culture in his/her team. Qualifications Your essential skills we are looking for: • Having a Master’s degree required, preferably in Engineering or other technical discipline. • Having 10+ years’ work experience in electrical / Automotive business (manufacturing and quality) in Quality functions. 5+ years functional leadership. • Having a strong knowledge and experience (min 3Y on each) in all Quality Functions: Customer Quality, Design Quality, Product & Process Quality, System Quality in addition to ISO Certification experience. • Strong knowledge EBS – OpA or similar TQM approach • Being able to demonstrate a track Quality record of achievement • Early knowledgeable of International / Customer product specifications/ requirements. • Understanding manufacturing technologies and processes • Understanding of customer and market requirements • Possessing fine communication skills as well as the ability to hold presentations • Having Six Sigma Training or certification is a plus • Very good interpersonal/presentation skills & Communication both external w/ Customers & authorities and internal • Being a person has proven leadership capabilities • Thinking in a creative manner and concurrently focused on problem-solving • Having ability to define and roll-out strategies for quality. What we offer to you: • Permanent contract in a fast-growing global company • Challenging projects in dynamic collaborative team • Flexible working solutions (home office, remote, flexible working hours, part time etc.) • We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There’s room here for everyone because we believe that every person matters. Our Recent Awards: • FORTUNE’s 2021 World’s Most Admired Companies list  • One of the World's Most Ethical Companies 2021 by Ethisphere  • Top 50 Employers List 2020 by Woman Engineer Magazine  • Best Place to work for LGBTQ Equality 2020 by Human Rights Campaign  • Named to 100 Best Corporate Citizens 2020 list for 13th consecutive year by 3BL Media  • 100 Best Corporate Citizens list for 11th consecutive year by Corporate Responsibility Magazine  • ENERGY STAR Partner of the Year, Sustained Excellence ranking  #LI-IS1 Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Quality Region: Europe, Middle East, Africa Organization: ES EMEA CS OPS Ops Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No