ETL Support
CognizantDalianUpdate time: August 22,2019
Job Description
Sr. Application Analyst
Qualification:
Science / Engineering GraduateResponsibility:
Stakeholder Management:
- Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.
Service Management:
- Manage tickets and tasks escalated by the Level 1 team (Service Operations' analyst) and also handle Customer requests assigned by the Lead.
- Escalate tickets that require external intervention.
- Alert Leads for tickets where there can be a potential SLA breach.
- Ensure quality of deliverables through selfreview.
- Provide inputs to task estimation.
Service Tracking:
- Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead.
- Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets.
- Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
- Collate data and provide inputs for reporting requirements.
Service Execution:
- Responsible for coordination with other support groups (such as infrastructure, product vendor etc).
- Comply with defined process during task execution (including problem management, KEDB management etc).
Knowledge Management:
- Participate actively during Knowledge transition (KT sessions) and contribute.
- Contribute and participate proactively in knowledge sharing sessions.
- Provide complete KT to support teams before any production release.
- Complete mandatory training for self as identified in the training plan for the project.
People Management:
- Act as a buddy for new hires, when assigned by supervisor.
Contribution to Org Initiatives:
- Adhere to Organization policies and procedures.
- Participate in project and organization initiatives led by the Delivery leadership.
- Contribute new ideas and innovative approaches at work, including CSI themes.
- Provide data and related inputs for producing management information.
Business Development & Customer Relationship Management:
- Take ownership of tickets including any customer communication and handle queries / clarifications from the customer.
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Informatica PowerCenter
PL2
Required
2
SQL Scripting
PL2
Desired
3
Oracle
PL2
Desired
4
Unix Shell Scripting
PL1
Desired
- Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jul 24 2019
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.Get email alerts for the latest"ETL Support jobs in Dalian"