Responsibilities:

• To provide End User Computer (EUC) day-to-day support, inclusive of Office IT systems, PC hardware / software / connectivity and BYOD users; and
• To assist the VDI Project deployment includes user management, profile migration, data migration, troubleshooting and inventory management,
• To assist in setting up workstation or networked equipment, scheduling and monitoring computer equipment installation/relocation and perform site preparation work;
• To assist in managing the EUC inventory, security control support, IT helpdesk / incidents;
• To execute security control support and action in response to IT incidents;
• To perform evaluation and testing on different PC models and software;
• Maintenance of desktop PC, VDI, patches, Windows updates, etc.;
• Assist in Mobile Device Management by setting up of mobile computing device / equipment includes smartpone

Requirements:

• Diploma in IT or related discipline;
• Minimum 3 years working experience in EUC support;
• Hands on experience in VDI (VMWare), Microsoft Office and Outlook Applications (troubleshooting & problem solving) and VPN
• Familiar with PC / Laptop / Phone / Mobile phone / Thin Client;
• VIP (Senior Management) support experience is a plus
• Good analytical, PC / device trouble shooting, and problem solving skills;
• Good interpersonal skill and a good team player
• Mature, dynamic, work independent and self-motivated
• Good spoken and written English and Cantonese, Mandarin a plus.

Working Hours:

• Mon – Fri, 09:00 – 18:00

Working Locations:

• Tsing Yi – HTT Office
• Shatin – EG Office
• Kwai Hing – Watson Center