Task Description


1.Early and Late Collection Management


·       Collected delinquent customers in Hostile Termination stage (including retail, CV & Fleet customers), ensure the collection activities comply with the business policy and manual.

·       Indentify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities.

·       Data analysis to find the risk area and warn collection team to enhance collection force in advance.

·       Review cases with team members in weekly meeting and share the experience.

·       Modify case distribution rule based on business requirement and monitor the comments updated frequency and standards.

·       Monitoring team collectors’ performance and KPI completion, change the collection strategy according to the business requirement.

·       Complaint cased handling.

·       Collecte delinquent customers in Hostile Termination stage (including retail, CV & Fleet customers), ensure the collection activities comply with the business policy and manual.
·       Identify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities.
·       Data analysis to find the risk area and warn collection team to enhance collection force in advance.
·       Review cases with team members in weekly meeting and share the experience.
·       Modify case distribution rule based on business requirement and monitor the comments updated frequency and standards.
·       Monitoring team collectors’ performance and KPI completion,change the collection strategy according to the business quirement.
·       Complaint cased handling.
2.Outsourced Management
·       Closely work with external agent on outsourced cases, follow up the cases progress and provide proper collection suggestions to agent.
·       Deal with agent routine work and feedback the potentiall risk to agent management team
·       Monitor and motivate agent’s performance and activities within compliance.



3.Team Management& Cross Department Communication 


·       Work closely with Early & Recovery team, Credit team, arrange regular meeting on collection related topic.

·       Set up KPI for late collection and monitoring team members’ target achievement status.

·       Priodically share late collection information with teams or business partners.

·       Deliver business skill, training and coaching for team member, keep smooth cross-department communication.

·       Optimzie current process and initiate process change or implement project to enhance current practice.

4.Others


·       Support of Manager  in other tasks and projects.