Task Description


1. Early Collection & Overdue Collection
• Calling early delinquent customers (including retail, CV & Fleet customers) from GENPACT.
• Follow up cases in early stage based on working process, ensuring the collection activities comply with the business policy and manual.
• Identify risk and follow up collection activities to be in line with working process and standard through various collection measures.
• Curing delinquent accounts and escalate to supervisor based risk based strategy.
• Enable to conduct escalation cases and investigation work in a timely manner
• Review cases with team members in weekly meeting.
• Approach customers in professional and good manner.
2. Daily Operation
• Operate PBOC query and arrange SMS reminder as well as overdue reminder, ensure that all activities comply with PBOC regulation and Arrears Management Manual
• Follow up Collection and Customer service related issues through close communication and coordination to ensure smooth operation and alignment in between.
• EFT confirmation in PEGA system
• Follow up monthly pending mortgage and take necessary actions based on individual situations.
• Follow up insurance claim settlement and provide collection comment when necessary.
• Take full responsibility of collection SMS format update, special DD arrangement and quarterly reimbursement.
• Work with Operation team for daily DD collection
• Carry out PBOC inquiry based on set regulations
3.  Process and System Management
• Support system testing
• Propose improvement on process and systems.
4. Other
Conduct other tasks as required by your supervisor to support achievement of the company’s business objectives.