Early Collection & Overdue Collection
- Collection late delinquent customers in Overdue stage (including retail, CV & Fleet customers), ensuring the collection activities comply with the business policy and manual.
- Indentify customers intention and payment ability , anayzing the risk level and collection probability for every single case, and taking different collection activities.
- Review cases with team members in weekly meeting and shareing the experience.
- Provide case distribution rule suggestion and case follow up instruction.
- Discuss problems and collect suggestions and escalate to manager.
- Carry out PBOC inquery based on set regulations and payment allocate
Write off & Contract restructure
- Align with Manager about the Write off plan in the beginning of month.
- Submit and complete the write-off procedures in time and within budget.
- Deliver write-off  report to Accouting monthly.
- Summarize the write-off comments.
- Analyze customers’ risk level, provide contract restructure proposal to financial distress customers.
Outsourced Management
- Closely work with external agent on outsourced cases, follow up the cases progress and provide proper collection suggestions to agent.
- Monitor the agent sent the weekly report on time.
- Monitoring and motivating agent’s performance and activities.
Other 
Conduct other tasks as required by your supervisor to support achievement of the company’s business objectives.