WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

WHY WE WILL LOVE YOU

• You have good understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment
• You are experienced in creating and implementing short-term plans and following up goals
• You are able to solve problem effectively with common sense and attentive to details
• You are able to resolve customer complaints, resolve conflicts and create a win-win outcome
• You have proven customer-focused mindset
• You are self-reliant and motivated with proven ability to work as part of a team as well as independently
• You are self-confident and assertive with the ability to influence through the use of customer insight
• You are able to communicate to large groups in a comfortable manner
• You have experience of developing people and organizations
• You have good analytical skills and numerical sense
• You are able to priorities and organize own work and the work of others in order to make the most efficient use of time available
• You are able to communicate confidently and clearly in spoken and written English
• You have good facilitation skills
• You have at least 3 years of retail / Customer Service Management experience in a leadership role

WHAT YOU WILL BE DOING DAY TO DAY

• Contribute to the creation and operational implementation of the local customer relations' action plan
• Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience
• Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans
• Implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience
• Implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience
• Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer friendly handling of complaints
• Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession
• Provide input to the service agreements and contracts with internal and external partners, such as the Customer Support Center and support co-workers in executing those
• Ensure balanced operational excellence in daily operations to enhance the easy buying experience
• Support proactively with customer insights to improve business and functional operations

TOGETHER AS A TEAM

To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment.

STAFF BENEFITS

Annual Fixed Bonus, 6 to 7 days Rest Day per month, 17 days Public Holiday, Paid Leave (e.g. 12 to 18 days Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path 

Kindly WhatsApp 9438 6523 for any Queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.