Eaton is looking for a Customer Success Specialist - Summer Intern for our EatonCare division in our Burlington, Ontario Headquarters facility. 
 
Position Overview:
The incumbent will assist in several special projects designed to enhance our Contact Center Customer Experience, Components lead-time project and Standard Work and Continuous Improvement. Activities to include data analysis, data collection, sorting, revising standard work documents and innovation of ideas for continuous improvement.

Essential Functions:

• Validate emails in the General Mailbox against CSR account assignment list and redistribute email to the appropriate agent folder
• Enters changes and cancellations from customers through order entry systems, using established business rules
• Update emails in General Mailbox with email naming convention, labelling, categories etc
• Proactively communicates in a timely manner with customer service agents about order verification, order status, pricing and shipment status.
• Follow up on back order/overdue items with Supply Chain
• High degree of organizational skills and problem-solving ability; specially the ability to work as a self-starter
• Manage multiple project orders and prioritize time and tasks effectively to serve Eaton’s customers
• Maintain the scheduling and financial tracking of all assigned project orders including Resourcefulness in finding information and answers from within and outside the department (i.e. interactive with Marketing, Supply Chain etc)
• Ability to prioritize/execute to achieve desired company and project goals with prudence and sense of urgency.
• Articulate communication skills – verbal, pictorial and numerical
• Excellent telephone etiquette, communication and organizational skills, as well as excellent written and verbal communication skills.
• Desire to learn and grow professionally grow
• Proficient in computer skills including Microsoft Word, Excel, PowerPoint, Oracle.
• Perform all job functions with adherence to Eaton’s Philosophy and Values as well as the Safety and Environmental standards

Qualifications

Basic Qualifications:

• Business, Engineering or Science Degree in progress – preference given to those in their third or fourth year of studies
• Enrolled and Returning to a post-secondary program  
• Candidates must be 18 years of age by March 30, 2021
• No relocation provided. Candidates must reside within 80km of Burlington, Ontario to be considered
• Must be authorized to work in Canada without company sponsorship

Eaton has in place accessibility policies for accommodating employees with disabilities.  If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs.   Accessibility information may be found at:  https://www.eaton.com/ca/en-gb/company/policies-and-statements/accessibility.html

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – Canada
Organization: ESSG CA Canada

Job Level: Entry Level
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No