Position Description: Position Description: Role will be responsible for Conversion and CX friction for all Lenovo.com stores on India, bringing out actionable insights, drivers and barriers that will help Merchandiser and WPC team make changes to improve conversion % and CX Overall Satisfaction. Specific responsibilities: • Drive the Purchase Experience as well as Web experience survey result to improve our OSAT /NPS ratings. Over index on Delivery experience and work with AP and local stake holders to drive best in class delivery experience • Drive Conversion rate improvement efforts by prioritizing new capabilities rollouts that can drive sales growth. • Identify opportunities to improve the customer purchase journey on the website to maximize visit to cart & cart to checkout rate. • Optimize big bets (LPRO, Student / Gaming / 3x3) and are prioritized to maximize visits/conversion leading to sales growth • Responsible to drive site improvement requests using site analytics data. Also collaborate with AP CX lead and WW UX team to execute the “Mobile First” Approach for India • Participation in creating best possible User Experiences on website along with support from the WW/AP UX team. • Work with India eComm Business head to drive India web strategy. Provide help with cross-functional problem resolution around supply chain issues, connecting various stakeholders on key operational topics. #### Position Requirements: Experience of around 5 - 8 yrs with premier MBA college is preferred, however any management postgraduate should do We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.