Ecommerce Profit Pool Program Manager EMEA
LenovoMilan, italyUpdate time: April 8,2021
Job Description
Position Description: We are Lenovo! Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world. We are dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded. The EMEA eCommerce team is looking for a candidate to help drive a 3 year and beyond growth strategy in the non-PC businesses it sells online. The principal role of this individual is to build relationships with the key stakeholders in the business who are responsible for these non-PC product areas, and to help improve the online business performance; \- Services \- Software \- Accessories (first-party and 3rd party) \- Workstations \- Visuals (Monitors) \- Tablets You will be the focal point of defining, building, and program managing the business-development plans for each of these areas agreed with the stakeholders. You will be the focal point for driving continued evolution, enhancement, and development of those product areas for online – keeping the business accelerating in the right direction with the right level of support. You will have a lot of supporting resource – both from the Business Unit (BU) teams who own each of these areas, but also from the Online Sales Managers (OSM’s) who you will work with to make sure your products are part of the sales targets they manage, the segment management team who you will work with to ensure these products have good profile with our primary segment (students, gamers and Small Businesses), marketing teams who you will work with to ensure we have good profile in our Demand Generation spend, as well as IT, publishing team, telesales teams, etc. Your role will be one of the “orchestrator” across each of these teams to drive growth. Key Responsibilities: • The EMEA Profit Pool Leader is pivotal in coordinating the drive of all ecommerce activities in Services, Accessories and Peripherals, Workstations, and Tablets and to attain ecommerce targets in EMEA for these categories. • You will work with the central campaigns planning function to coordinate a strong profile for these categories in our overall PC business promotion plan, as well as coordinate the campaign execution for the EMEA Public website and for each of the Non PC categories in the relevant markets (mainly Tier 1 – UKI, FR & DE). Those campaigns will be adapted and cascaded down in Rest or EMEA countries (Tier 2) by market OSMs with help as available to provide. Offers / pricing / product line up etc will remain solely the responsibility of OSM team. • You will become an expert in the online site experience for each of these product areas, and work with BU’s / platform / Customer Experience, development teams (and others) to drive continuous enhancements to the user experience to optimize key KPI’s like attach-rate, conversion, revenue-per- unit etc • You will interlock with: o Non-PC Business Unit leadership – their teams and support staff to define and drive action plans to meet business growth goals o OSM’s to capture market needs and help campaign management teams develop a state-of-the-art campaigns plan for these products (including segments). o Align with segment leaders for Gaming, LenovoPRO and Students in EMEA to evaluate and leverage their plans to drive these product groups o Production Centre’s (India team) merchandising and development teams to ensure the go-to-market and the clean execution of campaigns or site experience improvements with the help of OSMs and segment teams. o Demand Generation teams to ensure the necessary budget is in place to guarantee Public website campaigns success, making sure your product areas have maximum possible profile within all marketing activity. o the Telesales leader to communicate key Public campaigns and to help them train and develop innovative activity to help improve attach rate etc via Tele / Chat / SMB Account Management teams o 4P (Portfolio Managers) to understand and flex to supply constraints / new products / surplus stock, to adapt campaigns accordingly. o Content teams to leverage any relevant content developed in other markets/regions – for integration into campaigns or site experience. o Analytics team to constantly check impact of campaigns to finetune traffic, conversion and AOV. o And others … • In conjunction with OSM’s and BU team members – you will forecast product sales out at annual and quarterly level and be accountable to report on the online performance of these product areas. • Represent the EMEA online team in any discussions / workshops relating the planning / development of these product areas – and be an advocate and ambassador for EMEA online in any relevant forums #### Position Requirements: • Min. 5 years eCommerce experience • Strong business planning experience (e.g. forecasting, business plan preparation etc) • Strong understanding of Online environment & digital technologies and routes to market • Collaborative in nature – the single most critical aspect of the role given how important managing the stakeholder community is to being successful in this role • Strong prioritization, coordination, and time management skills • Leadership mindset • Business Development skills and ability to envision and drive future strategies • Strong presentation and communication skills, needs to have the appropriate gravitas to articulate performance and development stories to EMEA and WW senior leadership team • Be approachable, and identify motivational drivers of team members to capitalize on individual strengths • Strong project management / programme management skills • Ability to deal with organisational ambiguity / easily adaptable to change • Analytical skills What We Will Offer You • A multitude of professional and personal opportunities • An open and stimulating environment within one of the most forwarding thinking IT companies • Flat structures and fast decision-making processes • A modern and flexible way of working to combine personal and professional life • An international team with a high focus on Gender Diversity • Opportunities within Strong Employer Brand • Attractive compensation package We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

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