When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.

We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.

Job Overview

The Elite Support Coordinator is a member of the Elite Support Operations team focused on optimizing DTNA product distribution network (Freightliner and Western Star dealers) through the implementation of Elite Support criteria, Continuous Improvement tools, and benchmark processes. The primary objective is to lead day to day operations of the Elite Support initiative. The primary objective of this position will be to coordinate and execute all Elite Support classes, special events, and various projects. Establish effective communication process to work closely with the Elite Support Mangers, DTNA Field Managers, and Dealers to provide a superior Customer Experience.

Responsibilities
- Manage and oversee logistics and planning for multiple training classes, team meetings, and other various events


- Coordinate and monitor event timelines and ensure deadlines are met


- Manage multiple dealer inboxes to provide assistance to the Elite Support network


- Conduct pre and post event surveys, analyze results, and report out to Elite Support Team


- Create email correspondences, post event articles, and other on demand write-ups as needed


- Provide support for the creation, deployment, and maintenance of programs that help create a culture of continuous improvement in the distribution network.


- Assist in creation of network interfaces to improve dealer collaboration


- Manage Purchase Order process for various vendors across entire Elite

- Support Initiative


- Process all dealer credits in a timely manner


- Monitor, consolidate, and present monthly network KPIs