We’re looking for an individual with strong Employee Relations (ER) expertise to join the ER Investigations team here at Airbnb. This individual will be an instrumental part of the ER team, which includes implementing and improving frameworks, guidelines, approaches, practices and operating principles. Building and reinforcing Airbnb’s culture is a key requirement for this position. 

The successful candidate will establish relationships across the organization and provide ER subject matter expertise in order to support the mission, culture and values of Airbnb.

Specific responsibilities include:

Strategic Planning & Leadership

• Helps implement the Employee Relations (ER) framework, including strategies and proposals to continuously drive improvements in ER practices within the organization based on trust, mutual respect, strong performance management, and accountability in support of the goals of the organization. 
• Helps implement a comprehensive communications strategy to promote ER best practices throughout the organization.
• Maintains and revises HR policies, procedures, and practices to ensure compliance, enhance the workplace and promote the company culture.
• Assesses employment risk in coordination with HR leadership and Legal based on current regulatory landscape and anticipated changes.

Case Management

• Can take the lead in addressing employee issues, complaints, and investigations working in partnership with other HR, Legal, and compliance related teams.
• Ensures cases are handled fairly, consistently, transparently, in a timely fashion, and in line with Airbnb culture, policies, and appropriate local laws.
• Personally leads employee relations investigations, making recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, sensitivity, and confidentiality of the investigation.
• Counsels HR and business leaders on ER issues, trends and risks to foster sound business decisions. 
• Review and refresh training offerings depending on company needs and external regulations.
• Advises HR leaders on how to handle more serious and complex disciplinary matters.
• Advises HR and business leaders on complex matters that may require investigation.
• Handle and advise on a caseload of complex ER investigations matters, such as: retaliation, harassment, discrimination. 

ER Consulting

• Help develop, socialize and rollout ER processes, approaches, guidelines, practices and operating procedures.
• Ensure that optimal decisions are made by leaders, Talent Partners and other stakeholders through influencing, coaching, and by providing technical expertise and sound strategy.
• Drive ER efforts that support HR and business initiatives.
• Help develop and conduct training to leaders, managers, employees, Talent Partners and other stakeholders.
• Maintain an organized case management system; Ability to run analytics and metrics and produce dashboards.
• Collect, analyze, interpret and make recommendations on ER related data.
• Set and execute against the ER strategy.

Education/Experience/Skills

• Bachelor’s degree required; 
• 9+ years of Employee Relations/Human Resources managing complex global investigations 
• Superior written oral communication skills 
• Strong analytical skills
• Ability to remain positive, collaborative and objective while under pressure
• Proven track record of positively influencing leaders, teams and stakeholders
• Ability to be a  coach, mentor, advise and partner with stakeholders at varying levels of seniority
• Expert knowledge of ER, labor relations, training, conflict resolution and direct experience leading complex global investigations at all levels including executive level
• Deep understanding of FMLA, EEO laws, ADA and other employment-related state and federal laws & regulations 
• Must be able to work under pressure and deal with complex issues, while maintaining composure
• Experienced decision maker who uses good reasoning and sound judgment required
• Ability to be discreet and maintain confidentiality is required
• Must be self-motivated and have an enhanced ability to prioritize/plan in a fast-paced, high growth environment
• Some travel may be required