YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, Employee Services Support Specialist, are to: 

• Provide Tier 2 level support for all employee services related issues tied to systems or policy in both Fleet Operations and Travel and Expense;
• Provide the highest level of customer service to all customers driving operational excellence;
• Communicate effectively within all levels of the organization on issues related to Employee Services, both written and oral;
• Assist with United States (US) credit card program for ~15K travelers; review credit card applications;
• Assist with US Fleet program for approx.6K drivers;
• Assist with month end closing activities;
• Perform timely account reconciliations as required;
• Maintain and update policy revisions as necessary;
• Assist with monthly billing requirements as needed;
• Provide necessary account coding for supplier invoices;
• Perform closed account reconciliations;
• Issue monthly delinquency reports;
• Communicate effectively within all levels of the organization on non-compliance issues tied to our policies;
• Conduct training classes to small and/or large groups to assist end users with system support, policy requirements and seasonal training programs;
• Drive end user compliance by assisting with self-supporting tools & FAQs to end users;
• Assist with maintaining training tools to drive compliance to policy;
• Maintain and update content on all Employee Service-related websites;
• Provide support to both SSC and our third-party providers on end user/system related issues;
• Assist with managing the caretaker email box;
• Perform ad-hoc reporting and special project work as requested.

WHO YOU ARE

Your success will be driven by your demonstration of our LIFE values.  More specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

• Bachelor’s Degree in business related field;
• Excellent oral and written communication skills necessary to effectively communicate with individuals across various business functions in the US;
• Ability to understand, uphold and apply polices, standard operating procedures, legal requirements as it relates to all business transactions;
• Strong customer service;
• Strong ability to act as a team player;
• Strong ability to adapt to changes; multi-task and prioritize while delivering high quality results with minimal oversight;
• Strong technical skills, ability to navigate online and mobile app tools/interfaces.

Preferred Qualifications:

• Degree in Accounting or Finance;
• At least two Years of relevant experience/Travel & Expense and/or Fleet related preferable.