Job Title:  Engineer
Location: TRIL GTC
GCL : C2

Job Description / Capsule

The suitable candidate must have strong skills on Nagios/Active batch operations and suggest methods to improve practices and processes on Nagios/Active batch delivery. Experience on more than one tool (desired) and relevant experience of 5 – 7 years. Candidate should be able to work in 24x7 environment from office. Must be ready and eager to work with end users as well as collaboratively with the internal team members. ​

Typical Accountabilities

• Maintenance of datacenter/environment infrastructure
• Setup monitoring for server performance and availability
• Maintenance of the Fault and Performance Management tools (Nagios)
• Experience in handling Active Batch Job scheduler
• Promote and maintain server patch management practices.
• Provide metrics for capacity management purposes.
• Troubleshoot performance issues, troubleshoot OS configuration and hardware failures and apply fixes
• Event Management (analyze alerts and logs)
• Incident handling
• Problem resolution
• Root Cause Analysis
• Initiate, assess, test, verify, document and quality assure system updates
• Create and implement change requests for incidents/problems as needed
• Provide technical assistance and expertise to stakeholders
• Troubleshooting in case of faulty packages
• Knowledge on Evaluating the software and compatibility testing
• Knowledge on testing packaged application across Test cases
• Environment setup – installation and configuration
• Creating Dashboards to monitor the Server status
• Collaborate with other internal teams such as Project, Service Now, Evanios and Development etc…
• Create role-based access as per the environment
• Create and maintain architectural diagrams and other relevant documentations for the Flexera
• Arrange necessary trainings to internal tools team
• Create Knowledge Objects.
• Administer users and roles, generate pivots.
• Creating Alerting, Reports and Dashboards based on stakeholder requirements
• Implementation and testing of new configuration management, Log based and monitoring tool.
• Outage handling, initiating/joining bridge calls during outages.
• Handling various types of request tickets, Incident tickets.
• Working in an ITIL implemented environment where all work is done by tickets, incident, change and problem and everything have their well-set SLAs.
• Distributing the work among people present in the shift.
• Actively involving on document creation and update.
• Meeting SLA’s based on criticality of the servers, generating reports for Business starting and endings.
• Generating reports and timelines to find missing SLA’s.
• Handling incoming incidents and requests via phone/email/ticketing tool (Service Now) promptly and effectively.

Education, Qualifications, and Experience

Essential

• Bachelor’s degree.
• 5 – 7 years of experience in Nagios/Active batch admin and operations
• Experience in handling Windows and Linux platform
• Expert Skills in Nagios/Active batch operations and troubleshooting skills
• Expert Skills in PowerShell.

Desirable

• Experience in Stake holder coordination
• ITIL V3 Certification
• Lean knowledge

Skills and Capabilities

Essential

• Working effectively and cross functionally across the organization; earning trust and building relationships throughout
• Strong team player with the ability to organize, prioritize, and manage internal and external responsibilities simultaneously
• Adequate knowledge on Service Management (change Management and Incident Management)
• Good knowledge on ITIL Processes.
• Clearly and effectively communicates difficult or complex ideas to stakeholders, peers and subordinates
• Excellent Communication Skills

Desirable

• Run workshops and training sessions
• Metrics Review and identify improvements
• Analytical skills
• Problem-solving skills
• Time management and organizational skills
• Communication and interpersonal skills
• Presentation skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 

Date Posted

04-May-2020

Closing Date

31-May-2020

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.