Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Engineer III Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification. The Engineer III Field Service Engineer will be customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.

Location/Division Specific Information

Detroit, MI 
 
What you will do: 

• Perform on-site installation, repair, preventative maintenance, and qualification of Molecular Spectroscopy instrumentation (FTIR, Raman, UV-Vis)
• Must be client-focused, working in conjunction with Professional Services and outsourcing functions.

• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
• Show and demonstrate progression in training and certification for advanced products.
• Other duties may be assigned.

• Bachelors Degree in Chemistry, Sciences or related field preferred

• 3-5 years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation
• Hands-on experience with Molecular instrumentation (FTIR, Raman, UV-Vis) preferred
• Effective communication skills and establishing good customer rapport are essential
• Ability to prioritize service requests and produce clear and concise documentation

• Must be able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds 100 feet 
• Must be able to stand, bend, and/or kneel for up to two hours at a time
• Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and come in contact with human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure.
• Must possess a valid driver's license with the ability to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel.
• Maintain Vendor Credentialing for access to customer location and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.
• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

• Apply today! http://jobs.thermofisher.com