#### Position Description:


About Lenovo
Focused on a bold vision to deliver smarter technology for all, we are
developing world-changing technologies that create a more inclusive,
trustworthy and sustainable digital society. By designing, engineering and
building the world’s most complete portfolio of smart devices and
infrastructure, we are also leading an Intelligent Transformation – to create
better experiences and opportunities for millions of customers around the
world. Join us in defining our world of tomorrow and creating smarter
technology for all!

Who You’ll Work With
At Lenovo, we manufacture one of the world’s widest portfolios of connected
products, including PCs (ThinkPad, Yoga, Lenovo Legion), tablets, smartphones
and workstations as well as augmented and virtual reality (Mirage,
ThinkReality) and smart home/office solutions, software and services. Lenovo’s
data center solutions (ThinkSystem, ThinkAgile) are creating the capacity and
computing power for the connections that are changing business and society.

About Our Team
We are seeking a Product Engineering (PE) manager to support Server products
within Lenovo’s Data Center Group (DCG) product portfolio.

Lenovo's Data Center Group is innovating the future-defined data center,
today.  From the simplest to the most complex IT environments for all types of
workloads, our servers, storage, networking and solutions help maximize the
potential of data centers.

What You'll Do
The Server PE provides Level 3 technical support to the field, interfacing
with Level 1 / 2 to resolve the more complex and/or urgent customer
escalations.

The Server PE works directly with development, quality and/or manufacturing
engineers to isolate and help perform root cause analysis of defect issues.

The Server PE also provides field communications such as Service Tips and fix
releases, drives field action plans to address design and/or quality issues,
manages the technical resolution plan for pervasive field issues, and drives
lessons learned through a closed loop continuous improvement process.
Product Engineering support begins just prior to product introduction by
participating in the Ship Support sign-off and continues through the product
life cycle until end-of-life.

Key Activities
• Interface with customers, Level 1 /2 technical support, and internal Sales
teams to drive technical resolution plans for escalated field issues, with key
focus on delivering a positive customer experience.
• Perform problem determination and defect root cause isolation by analyzing
hardware diagnostic & OS logs.
• Derive technical action plans with urgency to restore production for outages
or severe customer-impacting situations.
• Setup systems with customer configuration in the lab to replicate reported
field failures.
• Instrument lab debug equipment (e.g. oscilloscope, analyzers) to isolate and
debug complex failures.
• Develop field action plans to address design/quality issues which have
affected customers including: Stop ships, field communications (Service Tips
and Notable issues), Engineering Change (EC) generation, and rolling Field
Replaceable Unit (FRU) stock when necessary
• Travel to provide on-site assistance to resolve critical situations (when
required).
• Participate in pre-product release activities; take technical positions for
defect deferrals and HW design changes and approve product readiness for ship
support.
• Maintain key data for products assigned (specifications, publications, Tech
Tips, defects, engineering changes and history, product roadmaps, and
lifecycle management).
• Conduct lessons learned reviews in a quality closed loop process as part of
driving continuous improvement of products and processes.

**Please apply with a resume in English**

#### Position Requirements:


Basic Qualifications:
• 3+ years of demonstrated team leadership experience
• 5+ years hands-on experience with Intel x86 or AMD servers
• 5+  years of experience in a technical engineering role doing hardware
problem determination and troubleshooting

Preferred Qualifications:
• Bachelor’s Degree in Engineering (e.g. Electrical or Computer) or Computer
Science
• Knowledge of networking protocols and/or Operating Systems (Windows, Linux
or VMWare)
• Knowledge of RAID, Storage Subsystems, and Storage Solutions (NetApp)
• Working knowledge of Salesforce or other CRM application
• At least one year of client-facing experience preferred
• Strong written and oral skills (English fluency)

Why Lenovo?
Lenovo is a US$50 billion Fortune Global 500 company, with 57,000 employees
and operating in 180 markets around the world.  We are #1 PC company on the
planet, BCG's 50 most innovative companies, and one of Interbrand’s 100 BEST
global brands.  Focused on a bold vision to deliver smarter technology for
all, we are developing world-changing technologies that create a more
inclusive, trustworthy and sustainable digital society.  By designing,
engineering and building the world’s most complete portfolio of smart devices
and infrastructure, we are also leading an Intelligent Transformation – to
create better experiences and opportunities for millions of customers around
the world.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.