Job Title:  Engineer – Oracle/SQL  DBA
Location: TRIL GTC
GCL:    C2

Job Summary

Engineer – Oracle/SQL DBA for a world leading Pharmaceutical company which operates in over 100 countries and is head quartered in the United Kingdom. The candidate is expected to work as Junior Engineer for a large infrastructure support and maintenance function, spanning several continents.

The candidate should possess broad functional knowledge in his/her domain and technical knowledge in relevant operations. The candidate should have proven expertise in working within a team for any 2 of the infrastructure operational support and remediation activities.

The Junior Engineer will be responsible for the troubleshooting/break fix incidents/changes primarily on (any 2 ) Database & Middleware Technologies 

Job Description

Role and Responsibilities

• An Engineer will be accountable for meeting the delivery targets set by Tower
• Engineer will be working under 24x7 support model with rotating weekly off
• Responsible for ensuring that delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement.
• Operational experience any 2 technology, maintain & improve user experience in Oracle / MS SQL/MongoDB/PostgreSQL / Middleware technologies.
• Provide accurate, timely diagnosis & rectification of user’s incidents
• Resolve or escalate incidents/problems/SR per established procedures
• DevOps experience Ansible, Puppet, Chef Understanding of Oracle Cloud Infrastructure (OCI), Python, Shell script.
• Integration experience with third party/open source system monitoring tools.

Experience on Docker System

• Work proactively to ensure prompt resolution of support cases & the highest possible levels of customer satisfaction along with minimal production impact.
• Work within an ITIL environment for Change and Incident management.
• Working on incidents raised by alerts/service desk/end user. Working on service fulfillment request through service catalogue.
• Experience working with enterprise monitoring tool and understanding dashboards.
• Monitors system-operating capacity in terms of (e.g., disk space, storage, and CPU utilization)
• Monitors hardware/software activities and resource utilization for capacity planning.
• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
• Good working knowledge on Server / Storage hardware troubleshooting.
• Understanding about Server architecture, and storage repositories.
• Additional experience related to Windows/Linux/ Technologies are highly desirable
• Knowledge on application servers like JBOSS, Weblogic, Tomcat & IIS. Performance tuning.
• Creating and updating SOPs, KBs etc.
• Adheres to policies, procedures and standards.

Essential Skills and experience

• 4-6 years’ experience in Technology and  Service management - internal team or external suppliers.
• Operational experience in storage domain with respect to managing Incidents, Problems, changes and capacity management aspects
• Experience and ability to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7
• Ability to work effectively in a matrix organization is essential.
• Experience in team management, conflict resolution / arbitration.
• A self-starter with high levels of drive, energy, resilience and a desire for professional excellence.
• Ability to analyze requests or issues and provide the best possible solution.
• Ability to prioritize, re-schedule or adapt to changes.
• Ability to collaborate across the different technology towers.
• Ability to multi task in a dynamic environment.
• Evidence of a strong customer focus.
• Excellent communication skills (written, oral and presentation) - Spoken English.
• Strong organizational skills.
• Ready to work in 24/7/365 environment with rotational shifts (APAC, EMEA, US)
• ITIL V3 Certification Preferred

Desirable Skills and experience

• Preferred candidate with knowledge in Backup / Windows / Linux is plus
• Knowledge in scripts/ Python, Perl or any other language
• Knowledge on development environment ( Java or .net )
• Understanding of Automation, Artificial Intelligence, Machine Learning is an advantage
• Good knowledge of Incident Management/Change management/Problem Management processes.
• Experience working in globally distributed team
• Knowledge in ticketing system like Remedy, SNOW
• Able to grasp and understand new technological trends / concepts
• Good experience in using Microsoft Visio
• Must possess good problem solving and communication skills
• Must excel working in team environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.