We are looking for an Enterprise Experience Lead for Microsoft Flagship Stores (London and New York). Our London store, which opened earlier this year at Oxford Circus, represents a new flagship experience for enterprise customers, not just in the UK but across Europe; and dedicates an entire floor to executive engagement. Our New York flagship store, which opened four years ago, continues to see great success and is revisiting how to impact our commercial and enterprise customers. These two flagships represent a great opportunity to think forward how One Microsoft can come together to impact Commercial and Consumer customers to achieve more.
In this newly created role, you will be responsible for aligning across multiple stakeholder organizations within Microsoft to develop the overall enterprise customer engagement strategy and the operating model for Enterprise engagement in both of the Flagship stores. In dealing with our most strategic customers, you will be actively involved in the daily detail of engagement deliveries – from content to catering; where a consistently outstanding customer experience is the only acceptable standard. You will play a critical role to help to evolve the offers over time, supporting customer business-outcomes, building confidence and increasing adoption of Microsoft solutions. To launch and orchestrate this multi-faceted program, you will engage with a passionate set of stakeholders in MS Stores, EMEA and UK field teams, Northeast and US field teams, and members of the Customer Experience Team to orchestrate the Center’s programming and engagement execution. And, as a senior resource, the CET global team will expect you to gather feedback from customers continuously on areas of improvement and industry relevance.
We are looking for a leader who has a proven record of designing and landing high impact programs using available local resource and managing execution closely. Working with local enterprise-focused leadership, you will curate and customize the right mix of experiences from our global catalogue to drive sales through this amazing channel. Delivery of the programs will come from a pool of high-quality local resources in both local geographies who will need to be selected, trained and mentored in our content and methodologies.
Responsibilities
• Drive the co-creation of the center’s strategy and planning in alignment with MS Stores, EMEA and US Commercial teams, and UK and US subsidiary. Partner closely with field resources to understand how the Center can help accelerate the sales pipeline.
• Lead orchestrator for the Enterprise experience within the NY and London Stores, orchestrating and coordinating across teams to deliver customer and sales impact.
• Supervise end-to-end enterprise engagement operations onsite, including escalation management, capacity management and demand generation, engagement scheduling and execution, facility and hospitality management, technology experiences and infrastructure, data tracking and reporting, and stakeholder management.
• Work with US and UK to ensure speakers for briefings
• Manage program performance and metrics, communicate program updates to leadership and stakeholder, and act as an evangelist for the program
• Be-hands on, helping to problem-solve, personally managing selected engagements and special events, and interacting with customers as a host and speaker.
• Identify and share trends, business needs, challenges, and feedback from customer engagements, and provide feedback on existing content and ongoing ideas for potential new offers to be developed.
• Serve as backup for planning team, as needed for business continuity
Expected travel ~50%
Qualifications
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
• 3+ years of experience in enterprise sales, marketing, or executive engagement. Demonstrated customer-facing experience.
• Track record of successfully managing business operations and prioritization of resources.
• Understanding of cloud computing concepts and trends and/or Microsoft’s enterprise solutions, priority industries
• Exceptional communications and collaboration skills with experience successfully interacting with senior-level executives
• Bachelor’s Degree (B.S./B.A.) required.
• Seeking candidates who resides in NY. Relocation will not be offered.
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