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Agilent Enterprise Program Coordinator are primarily responsible for managing and providing oversight for enterprise-wide service programs at assigned customer sites. As an Enterprise Program Coordinator, you will collaborate with the Agilent Enterprise Team to meet the needs of external customers and ensure the implementation and ongoing success of these programs. An Enterprise Program Coordinator will be responsible for managing the delivery of large integrated support services solutions to external customers and supporting major enterprise-wide services programs, often involving cross-functional and multi-vendor efforts. The Program Coordinator will determine the overall program/project plan, budget, structure, schedule, and staffing requirements for these custom enterprise level support programs.

An Enterprise Program Coordinator:

• Optimize the equipment management system for customer.
• Daily management of laboratory equipment as per the existing procedures.
• Schedule activities -- make and monitor schedule for Preventive Maintenance, Calibration and Qualification, insure the timely delivery of these activities.
• Service call -- contact relevant vendor/Agilent service engineer and help the service engineer to identify the problem.
• Follow and report progress of repair work to the team and help to confirm the equipment be back to service.
• Builds and maintains customer relationships.
• Assists external customer in the definition and implementation of complex integrated service delivery solutions.
• Is accountable for the success of the overall Enterprise service delivery program.
• Coordinates internal and external project team members' contribution.
• Is responsible for costing of customized solutions and ensuring implementation within budgets.
• Is responsible for the profitability of assigned account(s).

In addition, an Enterprise Program Coordinator:

• Works on project management assignments with broadly defined objectives.
• Solves non-routine issues, challenges, and problems within the field of specialization
• Must apply and demonstrate a commitment to industry accepted project management processes, practices, tools, and behaviors.
• Will be responsible for the successful management, implementation, and deployment of assigned customer CrossLab solutions and projects.
• Lead Customer physical inventory and asset tagging activities.
• Provide Cross-functional team leadership that is in line with Agilent policies and procedures.
• Assist with identifying, onboarding and contracting third party service providers to support assigned projects and programs.