Enzo CD-Collection-11/12
Accenture成都市Update time: September 17,2019
Job Description
Responsibility
- Contact customers via phone, email and initiate collection activities
- Input notes on payment agreements and take follow up actions
- Reinstate accounts when payment is received
- Determine further collection activities if payment has not been received.
- Initiate Collection Agency activities. This includes providing collection data and contact details to the Collection Agency
- Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable (when necessary)
- Register, investigate and solve invoice disputes
- Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions to Team Leader.
Quantifications
- Relevant AR, customer services or finance work Experience
- Interested communication with customer or client.
- Able to work under pressure
- Ability to work effectively in a team environment
- Good MS Excel and Word Knowledge.
- English & Thai language reading, writing, listening & speaking.
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