Function

The position is involved in maximizing revenue through increased bookings across the sales office. Assists in all day-to-day activities related to re-active sales with a focus on providing accurate and thorough proposals in a timely manner and follow ups that enable achievement of revenue objectives. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs. Follows procedures and guidelines to complete assignments. Handles confidential and sensitive material.

Required Experience & Qualifications

• One year experience in in EBC Environment, sales & marketing or related professional area

• A recognized qualification in Events Management or Hospitality Management would be advantageous

• Extensive knowledge of sales & catering, marketing, events planning and hospitality operating systems i.e. Fidelio Opera

• Strong Communication skills (verbal, listening, writing)

• An effective Team Player in a team-based environment

• Effective time management skills.

• Innovative

• Pro-active and reliable

• Able to work alone and within a team

• Customer Service – Internal and External

• Personal Effectiveness

Key Responsibilities

• Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved.

• Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.

• Responds to inquires/ requests in the defined timeline. Processes all correspondence within acceptable agreed time lines.

• Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameters.

• Ensure follow up takes place with clients and opportunities are sought for repeat bookings.

• Prepares and maintains accurate account information, profiles, activities and traces in Opera

• Produces contracts, proposals and other related booking documentation.

• Strong knowledge of hotel product; selling features, benefits

• Creating the proposals, contracts and other related documents for events and conferences that come in

• Adheres to all standards, policies, and procedures.

• Participates in customer site inspections for high profile events

• Implements a seamless turnover to the Event Planning team for consistency and completion

• Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate.

• Uses Meeting Rewards program to build loyalty and improve conversion

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction including ESS and BDRC scores.