Event Coordinator
Swire HotelsBeijingUpdate time: July 3,2019
Job Description
Responsibilities / Job Descriptions
- Support implementation of revenue generating ideas and initiatives (including promotions and products Ie special events in any outlets.)
- Liaise with the Sales department to ensure that there is effective communication at all times
- Leads pre event and post event meetings for assigned groups
- Facilitate various meetings as necessary (event order meeting, block review etc.)
- Coordinates and communicates verbally and in writing with guest ( internal and external regarding event details)
- Liaise with Relevant Chef de Cuisine & Manager to ensure prompt feedback on food quality and quantity and guest feedback
- Work closely with Accounts to ensure billing and collection is accurate and properly documented.
- Ensure all telephone/ verbal interactions between your team, guests, and potential guests, members of the public or business partners are handled in a warm, friendly, clear and concise manner in English or Chinese.
- To promote good business relations between the bar and wine team and all other departments in the hotel, to lead a team of well-trained and motivated staff
- Attend communications meeting with staff through a daily briefing on each shift to exchange feedback with staff.
- Solicit feedback from guests/customers.
- To consistently anticipate and exceed customers expectations and needs
- To be an agent of change whilst consistently looking for ways to improve service and create unique dining experience for our guests
- To deal with problems in a professional and courteous manner with the smile
- To ensure that any accidents to staff, guests or visitors are reported in accordance with correct procedures
- To make sure that all staff is informed of what duties they need to perform, and are appropriately trained and briefed to complete those duties.
- To make sure that rules and guidelines of the company are adhered to.
- To maintain high standards of Housekeeping in the venue
- Ensure all staff uniforms are clean and the entire brigade is well groomed according to company standards.
- Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources
- To work with the Restaurant Manager and service teams for a seamlessly organized and exited guest experience
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