Event Sales and Services Coordinator
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Responsibilities and essential job functions include but are not limited to the following:

To actively and independently support the daily requirements of the Event Sales and Services (ESS) Manager(s)/Director(s). Primary responsibilities include the preparation of Banquet Event Orders (BEOs), creation and file developments of Opera Bookings, active soliciting of guarantees for assigned clients and updating of Banquet Event Order changes to all operational departments. Secondary responsibilities include administrative duties and client-related correspondences including pick-up reports, rooming lists, banquet menus, vendor and supplier information, floorplans and collecting of payments.

• Prepare and distribute all material and correspondence relating to the successful operation of the department such as contracts, letters, pick-up reports, BEOs, personalized amenities, event resumes for assigned Manager(s)/Director(s)
• Perform daily, weekly and monthly tasks and additional administrative duties to support the Sales Division
• Purging and overall maintenance of the filing and tracking system
• Banquet Menu revisions and updating ESS Managers' database
• Support Labour forecast reporting tool with daily Food & Beverage updates
• Provide Reception coverage support
• Maintain Event and Group Bookings to ensure all standards are being followed
• Initiate the Event Services booking process by creating accounts/bookings, establishing departmental files and generate timely notification as it pertains to all types of guest and client inquiries
• Initiate the Event Services booking process for internal and external events by creating accounts, bookings, establishing departmental file, generate BEOs' as well as timely notification of changes to appropriate departments
• Active solicitation of client guarantees and the timely distribution of the information in accordance with established departmental processes and as requested
• Handle Site Inspections and walk-in client queries as required
• Handle inquiries and co-ordinate group program details in the absence of assigned ESS Manager(s)/Director(s)
• Managing the design and printing of custom projects including – Menus for Chef’s Table, Weddings and Events; Parking Vouchers and Seating Charts
• Additional duties, responsibilities and accountabilities as deemed necessary by assigned ESS Manager(s)/Director(s)
• Handle all Functions Processes as outlined in our departmental standards and communicate to operational departments and key stakeholders
• Ensure Health & Safety standards are complied with at all times as well as adherence to our Sustainability Partnership Program initiatives
• Maintain integrity of Opera Sales & Catering database, Fairmont’s sales force tool

Your experience and skills include:

• High energy with exceptional organization and communication skills
• Excellent interpersonal skills, both written and verbal
• Must be a creative and effective leader, possessing a high degree of professionalism
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Long hours may be required depending on business levels
• Microsoft Office Software and Excel literacy required
• Opera knowledge an asset

Physical Aspects of Position (included but not limited to):

• Occasional lifting and carrying up to 20 lbs 
• Occasional kneeling, pushing, pulling, lifting 
• Occasional ascending or descending ladders, stairs and ramps
• Frequent sitting throughout shift

Your team and working environment: