The role of Captain Servers are to support Event Managers when needed in assisting with small functions and opening/closing large functions. When performing duties, Event Manager will provide the Captain Server with the correct tools to complete tasks. The Captain Server will be familiar with opening and closing duties, sending reports, effective operating procedures as well as an appropriate pass on. The Captain Server will be responsible for delegating tasks to colleagues to successfully execute events. When Event Manager is not present, the Captain Server will take the responsibility of leadership and work with team and clients to provide exceptional service.

Rate of Pay: $18.45 per hour 
 
What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:  

• Reporting to the Event Operations Manager responsibilities and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service
• Build and promote positive relationships with all teams in the Hotel, to ensure we are working toward an amazing guest experience.
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies required
• Direct specific events within the daily operations in over 78 000 square feet event space
• Ensure process efficiencies
• Consistently offer professional, engaging and friendly service to new and returning guests
• Maintain the strictest confidentiality at all times on all matters pertaining to management, staff and any associated food and beverage matters
• Strategize to exceed guest satisfaction results, thrive to grow our colleague engagement and surpass our financial goals during day to day tasks.
• Convey passion and enthusiasm to the Guests and our Events Team.
• Ability to multitask, maintain focus and calm when presented with stressful situations.
• Deliver clear and concise instructions to the Event team and effectively delegate tasks.
• Coordinate with the Conference Services Team and Culinary to ensure timelines are met and dietary needs are covered.
• Show flexibility and demonstrate great problem solving skills.
• Be a creative voice of the Event Team by communicating constantly to the leaders and colleagues by using different tools to get the message across to everyone.
• Must have strong leadership while dealing with others in a respectful and professional manner.
• Take time on a daily basis to have formal and informal conversations with the leaders and colleagues on the team.
• Act as someone that embraces change and understands it as a reality and necessity to make our hotel grow and compete within the market
• Breath, live and grow through our Fairmont Values of respect, integrity, teamwork, accountability and excellence.
• Support all Fairmont Hotel and Resort initiatives
• Perform other duties as directed by the Director of Event Operations, Director of Food and Beverage or Hotel Management
• Other duties as assigned

Your experience and skills include:

• Hospitality or events planning degree will be considered an asset
• 2 year experience in an Event Ops setting required
• Experience with leading larger teams

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com