Prepare roster as per guideline of service team management

Handle email communication / requests with different departments for service team

Handle room folio settlement

Manage stock check and inventory of redemption items for premium gaming patrons

Process and track disciplinary documentation

Generate different reports on operation performance and transactions

Adhere to all company policies and procedures

Keep all customer information confidential

Provide delivery of stock to the operation team

Willing to work on shirt

Diploma degree preferred

Have excellent marketing and player development skills

Handle multiple tasks simultaneously

Work independently and be self-motivated. Get along well with fellow Team Members and work as a team

Meet the attendance guidelines of the job and adhere to departmental and company policies