Responsibility:

• Assist the General Manager in managing the daily operation of the hotel
• Support the Front Office daily operation whenever necessary
• Ensure excellent customer services delivered at all times
• Work closely with various teams and lead the team to achieve set objectives
• - Demonstrate "can-do" attitude and develop positive working atmosphere
• Handle and resolve complaints in a timely manner
• Ensure the operations are in compliance with statutory requirements, house rules, operational standards, etc
• Any other duties as assigned

Requirement:

• Bachelor degree in hospitality management or related discipline
• 8 years or above in hotel management including but not limited to Front Office operations
• Strong leadership skills, able to build and lead the team work towards same goal
• Excellent communication skills with high proficiency in spoken and written English and Chinese (both Cantonese & Putonghua)
• Outstanding analytical, problem solving skills and attention to details
• Knowledge in OPERA is expected
• Working on weekends and Public Holidays are required