Job responsibilities:

• Manage a small team to support day-to-day operations in Customer Care Center – hotline handling, order fulfillment, complaint handling  
• Ensure data master maintenance on timely and accurate manners, for example, pricing, customer and/or other
• Manage key accounts and maintain high standard of customer service excellence
• Work closely with internal stakeholders to ensure timely, effective and efficient service to customers
• Establish and maintain good working relationships with customers and other departments
• Contribute and support projects as assigned

Job requirements

• Higher diploma/degree holder in any discipline
• At least 3-4 years working experience in Customer Service, sales administration and/or order fulfillment
• Good command of Microsoft applications
• Good command of SAP and/or other ERP systems
• Strong analytical skills and possess logical and critical thinking
• Proactive and sound interpersonal skills
• Ability in multi-tasking and prioritizing workload
• High attention to detail, follow-through and accuracy
• Fluency in both written and spoken English and Chinese

Working Location: Wong Chuk Hang

We offer 5-day work week, performance bonus and attractive benefits including medical insurance. Please apply with full particulars, contact number and current/ expected salary to People & Organization Department, DKSH Hong Kong Limited, 23rd Floor, Tower A, Southmark, 11 Yip Hing Street, Wong Chuk Hang, Hong Kong or fax:2895 9711.

All personal data collected will be used for recruitment purpose only. Candidates will be contacted within 2 weeks if the background and experience are closely relevant to the job requirement.