Executive Education Support Officer

BACKGROUND

The IBSS Executive Education Department focuses on delivering high-impact learning opportunities to business executives in and around the Jiangnan region of China. With an increasing portfolio of well-known businesses choosing IBSS as their training provider, we need pro-active team players to join the growing department.

The main objective of Programme Support Officer is internal management of Executive Education programmes by coordinating activities across university departments, as well as ensuring that project plans are executed according to agreed timeframe and budgets. Furthermore, the programme support officer shall directly engage with programme participants and therefore perform a fundamentally important role in maintaining a consistently high standard of customer service.

ROLES AND RESPONSIBILITIES

Oversee administrative activities on designated Executive Education programmes, the payment of invoices, the procurement of products, and the records of attendance;

Coordinate internal faculty, staff and resources to ensure that delivery schedules for Executive Education programmes are achieved in a timely manner;

Understand and communicate client expectations to delivering faculty, to ensure that programmes are designed according to agreed standards and criterion;

Assume responsibility for event management on designated projects, including opening ceremonies, graduation ceremonies, field trips and other activities as arising;

Organise both domestic and overseas logistical support for clients and visiting speakers, involving liaising with partners in areas of accommodation, transportation and visa application;

Develop and maintain relationships with personnel from other departments, including but not limited to Campus Management, Property Management, Finance, Legal, Marketing and IT Departments;

Deliver excellent standard of customer service to Executive Education participants, by means of directly interacting with participants throughout all stages of programme delivery and dealing independently and efficiently with all enquires, by telephone, email, post and in person, to ensure that they are given appropriate and accurate advice;

Understand and proactively support the development and execution of marketing and enrolment campaigns for Executive Education programmes;

Support the management and maintenance of department information, including data collection, report preparation, and effective and efficient use of the Customer Relations Management (CRM) system.

Assist the Director Executive Education Manager with a range of secretarial duties such as liaising with guest speakers, providing meeting support, compiling reports, following up with action plans and dealing with paperwork.

PERSONAL SKILLS

Awareness of cultural diversity within an international environment

Practical knowledge of the Customer Relations Management (CRM) system

Excellent organisational and co-ordinating skills

Strong sense of high quality and professionalism

Strong interpersonal skills, with the proven ability to establish and maintain positive relationships with a wide range of people

Excellent written and oral communication skills in both English and Chinese

Ability to work on a variety of tasks at the same time, and to prioritise tasks/activities effectively, along with the ability to meet deadlines

Ability to suggest ways of improving working practices and use of resources

Ability to solve standard, predictable problems in accordance with procedures and precedent.

QUALIFICATIONS & EXPERIENCE

1+ years experience of working in education, preferably in a university

First degree or equivalent in a relevant subject

Postgraduate qualification preferred but not essential

西交利物浦大学坐落在素有“人间天堂”之称的苏州，这座文化名城至今仍坐落在春秋战国期间的原址上。仍然保持着“水陆平行，河街相邻”的双棋盘格局和粉墙黛瓦、小桥流水的古朴风貌。古城数千年的历史，给后人留下了大量的珍贵文化遗产，其中又以园林为著称，拙政园、留园、网师园等九处名胜古迹被列为世界文化遗产。今天的苏州不仅保留了它悠久文化传统，同时又是一个与时俱进的、对世界开放的现代化城市。近年来它的国民经济总产值以将近15%年增长率快速发展。苏州的GDP仅次于上海、北京和广州。
西交利物浦大学是苏州进一步对外开放和教育全球化的产物。苏州及周边地区经济的高速发展吸引了两所世界名校——中国西安交通大学和英国利物浦大学。它们作为母校在苏州工业园区独墅湖高教区合作创办一所以理、工、管起步的国际型大学。这也是国内一所由教育部批准中外“强强”合作的大学。它的愿景是研究导向、独具特色、世界认可的中国大学和中国土地上的国际大学。它旨在培养具有国际视野和竞争力的高级技术和管理人才；积极为经济和社会发展提供科技和管理服务；在人类面临严重生存挑战的领域有特色地开展研究；探索高等教育新模式，影响中国甚至世界的教育发展。
西交利物浦大学建校于中国—新加坡苏州工业园区，这所学校将在悠久浓郁的文化传统与世界罕有的高速经济发展并存共生的美好环境中成长。
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