Executive Education Support Officer

BACKGROUND
The IBSS Executive Education Department focuses on delivering high-impact learning opportunities to business executives in and around the Jiangnan region of China. With an increasing portfolio of well-known businesses choosing IBSS as their training provider, we need pro-active team players to join the growing department.
The main objective of Programme Support Officer is internal management of Executive Education programmes by coordinating activities across university departments, as well as ensuring that project plans are executed according to agreed timeframe and budgets. Furthermore, the programme support officer shall directly engage with programme participants and therefore perform a fundamentally important role in maintaining a consistently high standard of customer service.

ROLES AND RESPONSIBILITIES
Oversee administrative activities on designated Executive Education programmes, the payment of invoices, the procurement of products, and the records of attendance;
Coordinate internal faculty, staff and resources to ensure that delivery schedules for Executive Education programmes are achieved in a timely manner;
Understand and communicate client expectations to delivering faculty, to ensure that programmes are designed according to agreed standards and criterion;
Assume responsibility for event management on designated projects, including opening ceremonies, graduation ceremonies, field trips and other activities as arising;
Organise both domestic and overseas logistical support for clients and visiting speakers, involving liaising with partners in areas of accommodation, transportation and visa application;
Develop and maintain relationships with personnel from other departments, including but not limited to Campus Management, Property Management, Finance, Legal, Marketing and IT Departments;
Deliver excellent standard of customer service to Executive Education participants, by means of directly interacting with participants throughout all stages of programme delivery and dealing independently and efficiently with all enquires, by telephone, email, post and in person, to ensure that they are given appropriate and accurate advice;
Understand and proactively support the development and execution of marketing and enrolment campaigns for Executive Education programmes;
Support the management and maintenance of department information, including data collection, report preparation, and effective and efficient use of the Customer Relations Management (CRM) system.
Assist the Director Executive Education Manager with a range of secretarial duties such as liaising with guest speakers, providing meeting support, compiling reports, following up with action plans and dealing with paperwork.

PERSONAL SKILLS
Awareness of cultural diversity within an international environment
Practical knowledge of the Customer Relations Management (CRM) system
Excellent organisational and co-ordinating skills
Strong sense of high quality and professionalism
Strong interpersonal skills, with the proven ability to establish and maintain positive relationships with a wide range of people
Excellent written and oral communication skills in both English and Chinese
Ability to work on a variety of tasks at the same time, and to prioritise tasks/activities effectively, along with the ability to meet deadlines
Ability to suggest ways of improving working