Executive Housekeeper

Join Brisbane's leading luxury hotel in this highly rewarding role that offers the opportunity to work with the industry’s best.

Reporting to the Director of Operations, the Executive Housekeeper maintains all aspects of the housekeeping department and drives the department’s service culture to ensure the highest standards of cleanliness and quality are achieved for our guests. 

With support from an Assistant Executive Housekeeper, Supervisors and HotSOS housekeeping software, you will oversee the day-to-day operation of the department, including recruiting, leading and developing housekeeping ambassadors. A key focus of the position is ensuring consistent cleanliness standards apply in the rooms and public areas, by providing hands-on operational assistance to the department and attending to any guest requests or enquiries. 

The ideal candidate will be energetic, self-motivated, have attention to detail, experience in leading and managing others and have a passion for giving guests an exceptional experience.

What you will be doing:

• Lead, train and grow a large team of housekeeping ambassadors
• Ensure guest expectations are met, delivering a product that exudes luxury and aligns with Sofitel brand standards
• Collaborate with other hotel departments
• Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences to our guests

Your experience and skills include:

• A luxury service focus is essential
• At least 2 years experience in a senior housekeeping role in a 5 star hotel
• Excellent communication, customer service and people skills
• Organisational skills and an ability to effectively plan and prioritise
• Ability to use rooms software including Opera and HotSOS or similar systems
• Rostering, budgeting and reporting forecasting and payroll management experience

• Flexibility to work rotating day or evening shifts including overnights, weekends and public holidays

What is in it for you:

• Work in a luxury environment surrounded by the best people in the industry

• Grow your career with Accor, a company that values people and loyalty
• A Heartist benefit card offering discounts in Accor properties worldwide
• Direct access from Central Train Station and discounted parking on site

Your team and working environment:

The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel’s 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.