With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

China is one of Hilton's largest markets outside of the United States and is of strategic position in Hilton’s global growth. To grasp the growth momentum along with the booming middle class and consumer premiumization trend in China, Hilton will be expanding the presence of the Hilton Garden Inn (HGI) brand within the China market.

As a Executive Secretary, Operations (Focused Service) - Greater China & Mongolia (based in Shenzhen) serving Hilton Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members.

What will I be doing?

As an Executive Secretary, Operations (Focused Service) - GCM (based in Shenzhen), you will be responsible for performing the following tasks to the highest standards:

• Provide administrative support to Vice President, Operations - South China on daily routine work.
• Acting as a first point of contact: dealing with correspondence and phone calls.
• Managing diaries and organizing meetings and appointments, controlling access as required to the VP Ops.
• Organizing events and conferences when required.
• Reminding the VP Ops of important tasks and deadlines.
• Translation, typing, compiling and preparing reports, presentations and correspondence.
• Managing databases and filing systems.
• Implementing and maintaining procedures / administrative systems.
• Liaising with Owners, Hotel GMs, Team Members and Guests.
• Collating and filing expenses.
• Miscellaneous tasks to support the VP Ops, which will vary according, like completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting research.
• Prepare reports / data, presentations and correspondences per requirement.
• Responsible for purchasing of expense items required for management.
• Coordination of meeting, travel and accommodation requirements.
• Completes other tasks / projects as required.

What are we looking for?

A Executive Secretary, Operations (Focused Service) - GCM (based in Shenzhen) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum Education: BA / BS / Bachelor’s Degree.
• A degree in a communications, technology or business subject may be advantageous.
• Previous experience of administration or personal assistant work will be appreciated.
• Discretion and trustworthiness: you will often be party of confidential information.
• Flexibility and adaptability.
• Good oral and written communication skills.
• Organizational skills and the ability to multitask.
• Ability to be proactive and take the initiative.
• Able to act with tact and diplomacy.
• Good communication skills.
• Proactive with good problem-solving skills.
• A knowledge of standard software packages and the ability to learn company-specific software if required.
• High proficiency in Microsoft Word, Outlook, Excel and PowerPoint.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Executive Secretary, Operations (Focused Service) - Greater China & Mongolia (based in Shenzhen)

Location: null

Requisition ID: APA013VQ

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