Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION? 

If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that read over 10 million patients worldwide.

We are looking for an Executive/VIP Desktop Support Technician to provide day-to-day white glove process and technical support for Senior Executives and their Administrative Assistants at our European HQ in Rotkreuz. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. The selected candidate must quickly and effectively diagnose and resolve issues related to PCs, Macs, mobile devices, printers, video conferencing, Skype, business application software, telecommunication issues and potential local network issues.

Executive VIP IT Support

LIVE

What you will do

Let’s do this. Let’s change the world. In this vital role you will support the delivery of the day to day IT activities for our most senior leaders.

Roles & Responsibilities:

• PC, laptop, macs and printer support including hardware upgrades, installs, moves, or changes.
• Software support for standard applications such as Microsoft Office as well as internal specific applications.
• Maintaining any changes to PC images as required.
• Conference room support (testing and troubleshooting AV equipment and connectivity).
• Troubleshooting and resolving networking issues including cell phone issues, headsets, etc.
• Assistance with testing and integrating new IT provided equipment as required.
• Mobile device support (iPhone, Android).

WIN

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a team player with customer focus. You are problem solving, result oriented and have proven process management skills.

Qualifications:

• Equivalent combination of education and experience or Bachelor’s Degree in Computer Science or equivalent combination of education and experience.  
• At least one relevant industry certification to include MCSA, A+, Network+, Security+.
• Fluency in English, both in written and oral communication. 

Experience:

• Executive Desktop Support: 3 years (Preferred)
• 3+ years’ experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.  
• 3+ years’ experience working in support of desk side services with specific focus on supporting executive VP\VIP levels and their assistants.
• 2 years’ experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.
• 2 years’ experience with Skype Enterprise Voice and Microsoft Outlook/Exchange, including advanced troubleshooting.
• Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.

THRIVE

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn, develop, and move up and across our global organization.
• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks and act.
• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.
• Flexible work arrangements.

Job Type: Full-time