WE MAKE A DIFFERENCE
Lots of companies love to say they’re different. But only a few actually are.
AIA is different, because of the difference we make in people's lives.
We’re committed to helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to help us make a difference - to be the difference - we want to hear from you.

The Opportunity:

This is an exciting opportunity to join the AIA Existing Business team on 12 month contract to provide a best in class customer experience to AIA policyholders, advisers and key stakeholders enhancing AIA’s ‘Best in Life” philosophy whilst adhering to our business operating protocols, procedures and principles. In this role you will be responsible for processing high volume administrative tasks and making outbound calls to our customers to ensure any changes to their policies are completed within the set timeframes. Help us Make a Difference and join AIA today.

To do this successfully you will:

• Process administration tasks such as alterations and cancellations within agreed turnaround times
• Provide great customer service and resolve enquiries including escalations and complaints
• Develop and maintain quality working relationships with internal and external stakeholders
• Play an active role in risk management and ensure work complies with AIA standards and regulations
• Actively participate in continuous improvement activities and projects

Successful applications will demonstrate:

• Previous experience in an administrative role
• Ability to learn quickly and work effectively and efficiently
• Intermediate Microsoft Office Suite skills
• Strong customer service skills and ability to work well in a team

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australian’s and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

Applications close on Sunday, 5th December 2021

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Emily.Tey@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.