At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity:

We’re looking for someone who thrives in a role where being customer centric is key. This role is a 6month fixed term contract.

You will focus on delivering superior administration support and making changes to existing policies.

You will be a point of contact for existing business decisions and escalations, as well as proactively managing their cases. This is a crucial role where top-class customer service and knowledge is required.

About the Role:

• Carry out changes to existing policies following the documented business processes while ensuring a high level of accuracy and quality.
• Ensure all mail is maintained within the given service level agreement.
• Provide clear and concise information and process requests in a timely manner.
• Identify opportunities for process improvements.
• Take part in testing and operational meetings where required to support process development and training.
• Work with your colleagues to help each other out and collaborate during busy times.

About you:

• Experience in a customer focused and service orientated environment.
• A customer focused work ethic and approach to problem solving.
• Strong computer literacy.
• Excellent verbal and written communicator as you’ll be working with internal stakeholders along with external customers and advisors.
• Exceptional organisational skills where you can demonstrate a strong ability to prioritise and be proactive and self-motivated.
• High motivation to develop and learn.

Why choose AIA:

At AIA, we’ve made a promise to help people live Healthier, Longer, Better Lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities
• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders
• Access additional leave days to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button!

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.