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Further develop your consumer experience and engagement skills in a dynamic environment of the marketing and sales organization for Personal Health Benelux. You work in an agile team with many digital professionals, which gives you the chance to further develop your digital and agile skills. We are looking for a person with a strong believe in an agile way of working, who has an entrepreneurial mindset, great stakeholder management skills and a passion for consumer experience and online (retail). This role has a responsibility for both tactics and execution, and as such, the successful candidate will be hands on, creative, innovative, and has a real passion for the (digital) consumer and digital marketing.

As a company we want to be consumer first on every touchpoint. Your role is very important to improve this, so you will work together with different digital specialists to improve engagement in every consumer phase.

You are responsible for

• Co-designing the consumer experience touch point strategy for every phase of the consumer journey

• Driving transformation of consumer experience in all D2C contacts during the pre-purchase and post-purchase journey: contact center, web, social, repair & exchange, return processes, refurbishment

• Creating a vision on future proof digital service as part of our direct to consumer strategy

• Developing rich consumer insights based on VoC (Voice of Customer) data and bringing consumer focused improvements to all stakeholders

• Overseeing Contact Center and Social Media partner with responsibility of all local procedures and performance management

• Improving consumer engagement in the A-Z Consumer Journey together with our digital specialists

You are part of

At Philips Personal Health we’re responsible for the following categories and brands in the Benelux: Oral Healthcare (Philips Sonicare), Mother & Child care (Philips Avent), Shaving/Grooming (incl. OneBlade), Beauty, Air, Healthy Sleep solutions, Kitchen Appliances, Floor care, Garment care, Coffee (Senseo, Espresso (Saeco/Philips)). The Consumer Experience Manager reports to the Consumer Engagement & Care manager. You report to the Consumer Engagement & Care manager and you are part of the Digital Marketing and E-Commerce team.

To succeed in this role, you should have the following skills and experience

We are looking for a person with a strong believe in an agile way of working,who has an entrepreneurial mindset, great stakeholder management skills and a passion for consumer experience and online (retail).

• 3 -5 years experience with consumer experience, contact center management,

digital marketing or e-commerce

• Passion for the consumer / voice of the consumer capabilities & Digital Marketing

• Good performance management skills

• Strong analytical skills with the demonstrated ability to problem solve

• Team player

• LEAN and/or agile experience

• Strong affinity with online Retail

• Fluent in Dutch and English

In return, we offer you

We believe that every transition period creates an exceptional career runway. In fact, our team gets out of bed every morning with the sole focus of growing Philips Online and creating the best customer experience. Luckily, you are the benefactor of this unique opportunity and commitment- likely to experience an exciting high stakes, mobility-focused environment from which to create your own future – personally, professionally & financially.

• A competitive salary;

• 25 Days of leave and the possibility to purchase up to 20 extra days off annually;

• A variable bonus based on both Philips results and personal performance;

• Extensive set of tools to drive your career, such as a personal development budget, free training and coaching;

• Colleagues who are the best and brightest in their field;

• Competitive company pension scheme and attractive collective health insurance package;

• Opportunity to buy Philips shares and products with discount;

• Healthy work-life balance and exciting, international environment at the Philips headquarters in Eindhoven & Amsterdam

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .