A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

 

Export Customer Service - 18 month contract

In an international context, leveraging our network capacity, dealing with increasing local regulations complexity and product diversification and with the upmost importance of strong governance, the role of the Export Customer Service Officer is critical to allow smooth cross-borders operational flows of orders.

Within the Value Chain Operations function, the purpose of this job is to apply the overall standardized export processes for Pet food between the exporting hub and the receiving Royal Canin units in order to ensure product availability throughout all Royal Canin units worldwide with excellent customer service.

 

What are we looking for?

• 2-years diploma or bachelor’s degree in international Trade or Supply Chain Management
• APICS (Basics) certification would be a plus
• Familiar with IT tools (ERP, WMS, Pack Office…)
• >2 years in Export customer service, Supply Chain experience or equivalent from a major interface between supply functions and importing parties.
• Strong technical export capabilities: incoterms, custom clearances processes, international transportation, export documentation requirements…
• Fluent in English, Bilingual in Spanish preferred
• Ability to flex style in a multicultural environment

 

What would be your key responsibilities?

• Applying operations for logistical registration licenses process (laboratory, availability of empty bags, EX factory dates coordination…) in case of new launch or revampings according to designed procedures.
• Receiving market’s orders through the different ways of communication implemented by IT, update the orders according to customer instructions during the agreed period of time for final confirmation.
• Planning loading time depending on production planning restrictions as well as loading place availabilities.
• Operating the transportation flows (truck, sea freight, airfreight when applicable) being the point of contact of any events happening until the border exit point of the exporting hub. Following closely the allocations planned within the internal contracts provided by the Regional Export Manager: Global Ocean Transport, Cross Border Transport when applicable.
• Coordinating all flows between stakeholders: plants, customers, internal department, external stakeholders such as French authorities, freight forwarder, carrier, 3PL, customs…
• Communicating all necessary information so the customer is able to follow-up his orders: product availability & unavailability, vessel schedules, documentation status to prepare import locally, invoices & credit notes.
• Supporting his customers’ portfolio for any export/import related topics related to their orders while warranting compliance with internal processes being the first point of contact of the market in the hub.
• Checking periodically credit notes status when closing arrives (beg W4), and communicate pro-actively about their status when applicable
• Building an excellent customer relationship with the receiving units being their first point of contact for any logistical & operational subjects.
• Reporting and following up the performance per market as required through C-MOS standard and export dashboard follow up.
• Leading periodically, weekly (depending on markets) calls with the importing units to provide visibility, making follow up on pending points from last meeting’s action tracker if applicable, presenting and commenting performance (SLA : Lead Time, Case Fill Rate, Forecasts accuracy, documentation incidents reporting…)

What can you expect from Mars?

• Chance to work on world-renowned brands such as Royal Canin
• Opportunity to make the world a better place for Pets.
• Opportunity to work with one of the largest privately held organizations
• An industry competitive compensation plan
• The opportunity to learn and develop, taking charge of your own career across Mars

 

 

A criminal records check will be required for this position.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Mars Canada is committed to equity in employment and diversity. Mars Canada will provide an inclusive and barrier free recruitment process to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require a disability-related accommodation during this process, please inform Mars Canada of your requirements. For more information please review Mars Canada's Accessibility Policy and address any questions about that policy to MarsCanada.Accessibility@effem.com.

 

 

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.