Title: Export Customer Service Supervisor

Location: Beijing

Report to export sales Manager

Responsibilities:

? Order receiving, planning and dispatching, tracking, checking and filing

? Forecast and inventory management, import & export trading process management

? Problem solving and emergency handling through coordination and cooperation with customers ,vendors and relevant internal colleagues

? Weekly / Monthly Reporting as required

? Billing and payment settlement with customers and vendors

? customer complaints and issues Handling and resolving

Qualifications:

? Bachelor degree in logistics is preferred

? 5 years or above hands on practice in customer service or related departments

? Good Communication skills, quick learner, and strong execution capability

? Passionate, earnest and strong team spirit

? Fluent in English and Chinese, both written and spoken

? Good MS office skills

? Clear mind with sense of urgency

? Customer oriented

? Knowledge of Navision preferred.

上班地址：北京经济技术开发区中和街19号