Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries. 

Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. 

In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena and Hamburg. Abbott Automation Solutions in Hamburg (formerly GLP Systems) is now Abbott.  

Abbott Export Operations is looking for an  

Export Specialist / Customer Sales & Service Representative (CSSR) (m/f/d)

based in Wiesbaden. 

Main Responsibilities:  

• Order Handling and Processing as customer service contact
• Organize correct and timely delivery of products to selected export destinations
• Contact for customers, country offices and sales organizations for 5 Divisions (ADD, ATM, AMD, ADC, APOC) in regions Middle East, AsiaPacific, Russia & CIS
• Coordination of air, truck and ocean shipments with forwarding agents and internal stakeholders
• Provide all necessary documentation from shipping documents, certificates or legalized documents, etc.
• Communication and coordination with external 3rd party service providers (e.g. forwarders, governmental entities, inspection companies, embassies, etc.)
• Handle export finance tools such as letter of credits, bank guarantees etc.
• Ensure legal export requirements are met such as export restrictions, embargo laws
• Provide necessary information to Finance for credit limit control, account receivables, pricing, payment conditions
• Understand the business, interfaces and processes between internal departments & systems involved in export business
• After sales support, complaint handling, exception handling and reporting
• Ensure compliance with Abbott policies and procedures
• Project Support

Your Profile: 

• Degree in logistics/business administration or equivalent trade school education
• Several years (around 5 years) of work experience in export business
• Strong customer oriented mindset with can-do mentality and problem solving skills
• Very good communication skills both verbal and written in English and German
• Excellent organizational, planning and decision-making skills
• Flexible mindset with ability to prioritize and multi-task under pressure
• SAP and LSP/GER42 system knowledge desirable
• Firm logistical knowledge in all areas of transportation
• Experience in handling of export finance tools (e.g. letter of credit)
• Basic knowledge on Tax, Customs and Trade requirements
• Experience in cross-functional and cross-company process coordination
• Self-motivated Team Player

Abbott Germany has a range and variety of jobs on offer in a positive and dynamic environment that allows you to maintain a healthy work-life balance. We provide development opportunities as part of our comprehensive Talent Management Program. Your contribution to the company’s success will be rewarded with a competitive salary package. We offer comprehensive benefits to suit the lifestyles of all our employees, from a retirement plan that is far above market average, a save-as-you-earn program, to educational scholarships for children, and health management initiatives for staff and their dependents.  

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application. 
 

Discover why candidates choose a career with Abbott in Germany. 

AN EQUAL OPPORTUNITY EMPLOYER - Abbott welcomes and encourages diversity in our workforce. 

We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.