JOB DESCRIPTION

• Responsible for the induction, ongoing training assessment and development of all hostess colleagues.
• Organize rotes, having a hands-on approach to general hostess duties - providing a warm welcome to every guest, making reservations, dealing with enquiries, dealing with complaints, cash handling and dealing with ad hoc queries

• Implement standards/procedures of service for guests consistently as per attached sequence of events.
• Practice guest name recognition and recognize return guests by name and preference

WORK EXPERIENCE

• University/College degree in a related discipline preferred
• 1 year previous experience as a Hotel Concierge in a luxury hotel desirable
• Proficient in the English; bilingual is an asset
• Knowledge of Windows, MS Office Suite an asset

BENEFITS

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.