Primary Responsibilities

Business Performance

·       Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

·       Analyze and submit month-end reports and identify deviation from business plan goals

·       Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

·       Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion

·       Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

·       Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

·       Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

·       Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service

·       Handle guests’ complaints and comments tactfully and efficiently

·       Handle all administration work pertaining to cashier/bar operation requirement and company’s policies

·       Maintain department communication logbook and updated notice board

·       Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests

·       Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

·       Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

·       Ensure that health, safety and security procedures are in place in the outlet

·       Attend all briefings, meetings and trainings as assigned by management

·       Perform proper handover and communication to the next shift

·       Assist other food & beverage outlets with their operations during peak times or when required

Team Management

·       Interview, select and recruit outlet employees

·       Identify and develop team members with potential

·       Conduct performance review with the team

·       Constantly monitor team members’ appearance, attitude and degree of professionalism

·       Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

·       Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

·       Prepare payroll and gratuity reports

·       Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

him/

Main Complexity/Critical issues in the Job

·       Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

·       Responsible and accountable for outlet’s profitability and revenue generation

Knowledge and Experience

·       Secondary / High school education

·       Additional certification(s) in Food & Beverage will be an advantage

·       Good reading, writing and oral proficiency in English language

·       Ability to speak other languages and basic understanding of local languages will be an advantage

·       Minimum 2 to 5 years of relevant experience in a similar capacity

·       Good working knowledge of MS Excel, Word, & PowerPoint, POS mirco system

·       High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

·       Strong leadership, interpersonal and training skills

·       Good communication and customer contact skills

·       Service oriented with an eye for details

·       Ability to work well in stressful & high-pressure situations

·       A team player & builder

·       A motivator & self-starter

·       Well-presented and professionally groomed at all times