MAJOR FUNCTION 主要功能 :

To administer the day to day operations of the restaurant outlet in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins.

管理餐厅部门的日常运作，秉持收益最大化，支出最小化的工作态度。满足顾客的需求，处理员工福利事宜，和完成利润指标。

MAJOR RESPONSIBILIES 責任概要 :

1. Directly responsible for the restaurant area, ensuring a smooth running, profitable operation within the framework of the hotel.

2. Responsible to maintain the overall welfare of our associates by providing them with the training and resources to take care of our guests.

3. Achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure.

4. Be responsible for the monthly department Profit & Loss Statement.

处理就餐区域内的工作。在宾馆的规范制度下，确保餐厅运作正常，并获得利润。

确保员工的各种福利，提供员工职业培训和各种资源，以实现更好的服务。

实现部门的预算指标。通过激增销售，合理支出，来获得利润。

负责部门的月赢亏报表。

SPECIFIC DUTIES 工作任務 :

OPERATIONS

1. Preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.

2. Accurately forecast business demands to ensure efficient staffing & food production.

3. To ensure the efficient scheduling of management & associates.

4. To ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s.

5. Enforce operational Standards that are periodically reviewed & updated.

6. Be responsible for maintaining outlet safety and sanitation standards at all times.

7. Enforce Marriott’s GFS checklist by having all outlets inspected on a monthly basis.

8. Be responsible for asset management of all outlet property & facilities.

9. Conduct a preventative maintenance inspection on a weekly basis.

10. Enforce Marriott’s Principles of Hospitality at all times.

11. Above all, to lead by example through a “hands on” approach to motivate our associates to excel.

利用以往的经验和对未来的预测，准备部门的年预算报告，并发展一个具有可实现性的预算目标。

准确的预测未来的商业需求，保证充足的人员配备和食品。

合理的安排员工的工作时间表和管理计划表。

熟知并执行所有万豪标准操作程序和当地酒店标准操作程序。

执行公司的规章制度，并定期回顾和加以革新

保证部门的安全性，保持卫生设施的标准。

执行万豪酒店的GFS点卫生标准，每月对所有的部门进行卫生检查。

负责所有部门的物品和设施的财产管理。

每月对所有部门进行卫生清洁维护的检查。

遵守万豪宾馆的员工行为准则。

综上所述，须以身作则，树立榜样，通过亲力亲为来激励其他员工的发展动力。

HUMAN RESOURCES

1. Develop and implement management training plans for subordinate managers and supervisors on a quarterly basis in conjunction with HRD. Also initiates development plans for hourly associates and follows up on their progression.

2. Implement a departmental daily “15 Minute” training program. Works together with the chef and beverage manager on proper taste panels.

3. Be responsible for the execution of all associate performance reviews in a professional and timely manner.

4. Be responsible for all aspects of associate management including hiring, discipline in conjunction with the Director of Restaurants & F&B manager.

5. Conduct an effective monthly associate meeting with minutes and P&A forwarded to the GM, F&B and HRD.

6. To supervise the completion & critique of the wage progress report on a weekly basis.

7. Practice “open door” policy to all associates.

以每季度为基准，与人事部门主管联系，开展和实施部门经理和管理人员的管理培训计划。

每日进行15分钟的职业培训课程。

从专业的角度，及时的完成员工的工作表现评定工作。

负责员工的管理工作，包括：雇佣，处罚等事项。

每月开一个简单有效的员工会议，并上报给经理，部门经理，和人事部主管。

每周完成工资进度报告的评估。

考察员工的“迎客”条例规范

ADMINISTRATIVE

1. Be responsible for all accounting and billing procedures in the outlets.

2. Be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD.

3. Periodically plan outside associate activity to promote teamwork.

4. Promote positive inter-departmental relations through candid communication and cooperation.

5. Respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner.

6. Perform any reasonable request made of management which is not life threatening or against the law.

   负责部门的财务和支出费用。

   与财务和人力资源主管协作，共同负责员工的工作时间和工资系统的管理。

   安排在外部工作员工的活动事项，促进团队合作。

   各部门之间彼此坦诚沟通和合作，构建良好的部门关系。

   24小时内答复和解决顾客的问题和忧虑，此时断为最佳的处理时机。

   在不涉及生命威胁，不违反法律的情况下，可以相应的执行能改善管理的合理要求。

    

   MARKETING

1. Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.

2. Develop & execute plans and actions for the marketing of the outlet. Works with the Director of Restaurants strategize new initiatives.

3. Be aware of competitors in the market & complete a competition analysis on a quarterly basis.

知道所有万豪客户激励项目并了解相关的顾客结帐方式。

开展和完成该部门作出的市场计划。

了解市场中的竞争对手，并完成每季度的竞争对手分析数据