•In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
• Endeavor to resolve all complaints during shift and logs all complaints in log book for further follow up
• Supervise cash handling and banking procedures
• Prepare daily banking and cash flow reports
• Establish and instruct staff in cash security procedures
• Deal with irregular payments
• Supervise the maintenance of service equipment
• Monitor standards of guest facilities and services
• Control stock and monitor security procedures
• Assist with menu and wine list creation
• Supervise functions
• Supervise outlet service
• Works with Superior on manpower planning and management needs
• Works with Superior in the preparation and management of the Department’s budget