Job no: 500146
Employment type Full time
Property / Office: Mandarin Oriental, Macau
Location: Macau, China
Department: Food & Beverage, Restaurant Outlet

Duties and Supporting Responsibilities

• To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
• To demonstrate a pride in workplace and a high level of commitment.
• Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• Provide excellent service at all time to all of our guests
• Assist guests courteously and efficiently
• Set up tables as per the standard
• To collect and updating Guests’ database
• Assist in training
• Organization of team-building activities
• Administrative duties including daily report, competition check, ordering of office supplies
• To suggest and correctly take customer food and beverage order with up selling technique
• Enter all sales in POS without errors. Double check list of items before “sending”.
• Communicate with Kitchen for any guests’ special request and dietary requirements
• To prepare the pantry and side station assigned with sufficient Mise en Place
• To maintain the back of the house neat, tidy, clean and safe
• Make sure that all product served are accounted for on the final bill before presenting it
• Responsible for cash float and cashiering
• To prepare and maintain Buffet Tag
• Continuously monitor his/her section for maximum guest’s satisfaction
• Set up tables according to reservation
• To deliver the correct order to the table
• To carry out daily, weekly and monthly inventory
• Clear tables between courses throughout the meal
• To wish each and every guest a warm farewell and thank them for coming
• To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally
• To have role of good Brand ambassador
• To maintain all Hotel’s assets
• Take responsibility for both bar and restaurant reservations (phone, email, hostess desk and in person)
• Welcome and seat guests at the table in both bar and restaurant areas;
• Supervise and train restaurant hostess
• Coordinate with bar and restaurants supervisors and managers in regards to all reservations and enquiries
• Be able to produce menus, tags, excel files completion, power point presentation, admin task
• email correspondence