Duties and responsibilities:

• Manage all outsourced service contracts, including inspections and quality management of service delivery
• Undertake comprehensive tendering procedures for all outsourced services.
• Single point of management control for FM soft services at site(s)
• Ensure compliance with client’s policies and procedures
• Ensure compliance with JLL FM Operations Manual procedures
• Ensure compliance with contractual SLA in order to meet KPI targets
• Ensure compliance with all governmental regulations 
• Provide interface with client’s representative and BMO
• Assist in ensuring the implementation of preventive maintenance program
• Manage small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operations
• Carry out periodic FM inspections
• Ensure defects are identified, captured on the Help Desk and actioned within service levels
• Coordinate FM team self performed and vendor works on site
• Monitor works or goods received quality liaising with RET, site Engineer or Technician as necessary and reconcile works or goods received to PO as necessary
• Financial management including budget forecasting, billing, vendor payment and budget management 
• Respond to emergency incidents within the Emergency Response Procedures
• Ensure compliance with Jones Lang LaSalle minimum audit standards
• Manage end user expectations
• Proactively identify and investigate potential cost saving or value add opportunities

Requirements:

• University degree, preferably in FM, BSE or CRE 
• 5 years FM or BSE experience
• Strong interpersonal, decision-making and people skills
• Strong verbal and written communication skills
• Fluent spoken & written English
• Fluent spoken & written local language
• IT literate
• Customer satisfaction
• Compliance with client’s standards and audit requirement
• with Technical background is an advantage. 

Application Method:

Please state “IFM/DHL/FM/SL" in the subject line of the application.

Applicants not invited for interviews within 4 weeks may consider their applications unsuccessful.

Information provided will be kept for 12 months and we will contact you if there are potential openings in the future.