Duties and responsibilities:

• Manage all outsourced service contracts, including inspections and quality management of service delivery 
• Undertake comprehensive tendering procedures for all outsourced services. 
• Single point of management control for FM soft & hard services at site(s) 
• Manage Security, Engineer and technicians. 
• Ensure compliance with client’s policies and procedures 
• Ensure compliance with JLL FM Operations Manual procedures 
• Ensure compliance with contractual SLA in order to meet KPI targets 
• Ensure compliance with all governmental regulations 
• Provide interface with client’s representative and BMO 
• Assist in ensuring the implementation of preventive maintenance program 
• Manage small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operations 
• Carry out periodic FM inspections 
• Ensure defects are identified, captured on the Help Desk and actioned within service levels 
• Coordinate FM team self performed and vendor works on site 
• Monitor works or goods received quality liaising with RET, site Engineer or Technician as necessary and reconcile works or goods received to PO as necessary 
• Financial management including budget forecasting, billing, vendor payment and budget management 
• Respond to emergency incidents within the Emergency Response Procedures 
• Ensure compliance with Jones Lang LaSalle minimum audit standards 
• Manage end user expectations 
• Proactively identify and investigate potential cost saving or value add opportunities 

Requirements:

• University degree, preferably in FM, BSE or CRE 
• 5-8 years FM or BSE experience 
• Strong interpersonal, decision-making and people skills 
• Strong verbal and written communication skills 
• Fluent spoken & written English 
• Fluent spoken & written local language 
• IT literate 
• Customer satisfaction 
• Compliance with client’s standards and audit requirement  

Application Method:

Interested parties please email your full resume with current and expected salary. Please state “IFM/CMI/FM/SL" in the subject line of the application.

Applicants not invited for interviews within 4 weeks may consider their applications unsuccessful.

Information provided will be kept for 12 months and we will contact you if there are potential openings in the future.