JOB DESCRIPTION

• the Concierge Agent will ensure timely and seamless service when dealing with guest requests, providing proactive, knowledgeable, engaged service to all Guests
• Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the hotel.
• Provide pertinent information to both external and internal guests on all hotel services, facilities, and all on-going promotions
• Deliver appropriate response and empathy to guests during complaints and issues, and escalate to leaders all matters and incidents concerning hotel guests, their level of satisfaction, and security.

WORK EXPERIENCE

• Diploma or Bachelor’s Degree in Hospitality Management or any related field
• Minimum of one (1) year of relevant experience in the hotel industry
• Strong working knowledge of Opera and MS Office Applications

BENEFITS

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.