Fairmont Gold Executive Club Lounge Manager

Inspiring and engaging. As a Fairmont Gold Manager, you will show your leadership and interpersonal strengths to maximize the Fairmont Gold Operations, and ensure an exceptional guest journey. 

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What you will be doing:

• Lead and manage all aspects of the Fairmont Gold department and ensure all service standards are followed with friendly, personalized, and engaging luxury service
• Manage operations of the executive club lounge including all front office tasks, billing, food & beverage offerings, and housekeeping service
• Oversee recruitment initiatives along with performance discussions with the team
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Flexible shifts including mornings, evenings, weekends, and holidays
• Assist with other tasks as required and where necessary

Your experience and skills include:

• High school graduate or equivalent vocational training certificate
• Degree in hospitality an asset
• Service focused personality is essential and previous leadership experience in guest relations required
• Computer literate in Microsoft Office applications
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Proven ability to communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Physical abilities:

• Exert physical effort in transporting (30 pounds) approximately 100 feet
• Endure various physical movements throughout the work areas
• Reach 1-2 feet
• Remain in stationary position (standing) for 6-8 hours throughout work shift
• Walking, bending, kneeling, use of ramps and stairs

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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