Fairmont Gold Lounge Attendant
Fairmont Gold is a special place!  The personalized service provided as you greet your guests at check-in or serve them in the private lounge, will show them that you truly care.

What is in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Wonderful company culture - our colleagues are at the heart of all that we do
• Delicious meals in our staff dining room with daily menu  changes and healthy options
• Food & Beverage discount of 50% at ARC, Fairmont Waterfront and our local sister properties
• Transit reimbursement program and complementary bike storage
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities
• Comprehensive extended benefits package including short-term disability, Life insurance, ADD and a DCPP
• Full rate of $24.41 per hour

What you will be doing:

• Provide and maintain outstanding guest service in a unique, guest focused environment
• Ensure that all Fairmont Gold standards of service and operational procedures are adhered to
• Monitor maintenance of the physical Fairmont Gold product, preparing and maintaining food offerings and the Fairmont Gold honour bar
• Organizing, cleaning and maintaining the Fairmont Gold pantry
• Ordering food and beverage inventory, controlling inventory of food and beverage supplies
• Work closely with the Kitchen and In Room Dining to ensure the highest level of food quality and selection is maintained
• Taking an active role in selecting new menu items and keeping canapes, breakfast and warming amenities current
• Arriving guestroom warming as per Fairmont Gold standards
• Provide exceptional information to our guests about Vancouver area attractions, restaurants, theatres, special events and other available services
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Maintain effective communication with all other departments to ensure the expectations of our Fairmont Gold guests are consistently exceeded
• Developing and maintaining relationships with our hospitality partners in Vancouver and throughout the world
• All other duties as assigned

Your experience and skills include:

• Service focused personality is essential with excellent guest service and team skills
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays.  This position is based on seasonality business levels, ranging from 2 to 5 shifts per week  
• Professional appearance and demeanor
• Must have the ability to work in an unsupervised environment while maintaining standards
• Previous food handling and guest service experience is required
• Completion of Food Safe certification and Serving It Right certification required
• Strong communication and interpersonal skills required
• Excellent knowledge of Vancouver restaurants, attractions, and services is a definite asset
• Post-secondary education in Hotel Management an asset
• Ability to speak another language fluently an asset

Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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