Fairmont Gold Manager (Full Time)
Inspiring and engaging. As a Fairmont Gold Manager, you will show your leadership and interpersonal strengths to maximize the hotel Operations, and ensure an exceptional guest journey.

What is in it for you:

 

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

 

• Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:  
• Lead and manage the Fairmont Gold team to ensure all Fairmont Gold standards and operating procedures are adhered to
• Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department accordingly
• Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution
• Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management
• Provide anticipatory service for guests via personalized pre-arrival emails and assist with reservations and destinations travels in go concierge system.
• Manage Fairmont Gold Room inventory and inspect rooms prior to arrival to ensure guest satisfaction.
• Prepare and arrange specialized & personalized amenities for guests and specialty suites.
• Responsible for Fairmont Gold Rooms, Voice of guest scores and Reputation performance score.
• Provide Butler service for Fairmont Gold Guests when required.
• Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts.
• Consistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for wine tasting sessions, cheese tasting, cocktail of the month, and promote specialty dishes from F&B outlets.
• Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
• Other duties as assigned

Your experience and skills include:

 

• Previous leadership experience in a similar guest relations capacity required
• Previous Rooms & Food & Beverage leadership experience required.
• Proven track record of managing teams and taking care of VIP’s, Royalty guests.
• International experience in Luxury Hotels is preferred.
• Previous concierge experience required.
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem-solving abilities
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents

 

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Your team and working environment:

 

Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskachewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations.  A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city.  Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expance of urban parkland.  Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities.  In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge.  Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will.  From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS